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Return Policy

This Store is still under preparation, the following information shall not be accurate or updated and may not be applicable to your shopping experience on this Store. Please contact the Store for further and correct information should you have any questions toward contents below.

Return and exchange method

Refund Policy

-Customers not totally satisfied with the products have to inform us within 7 days from date of receipt of item for return and refund.

-All items must be brought down to our office *within 7 days from date of receipt of item.

-There will not be any cash refund on the spot.

Refund Eligibilities

Only unused goods that are free of defacements or malfunctions caused by non-human defects may be refunded.
Please also keep the original packaging (including the carton), should the Store require that for refund goods.
Non-refundable Goods

* Jewellery* Innerwear * Undergarments * Items that are washed

Exchange Policy

-Upon receiving your items, Please check and try out first.

-In the event of any defects, customers need to inform us within 7 days from date of receipt of items.

-We will do repair or exchange to another product.

-Do note that within 7 days period of those who receive defect items we will send exchange to you. After 7 days period customers will need to come down to our office for an exchange.

-For those who do not like the received product, customers have to come to our office for an exchange within 7 days from date of receipt of item.

Thank you for your love and support for SUNSHINE HOME LIVE MALL!